A “process approach” is a key element of a successful ISO 9001:2008 implementation.
It requires the organisation to:-
It requires the organisation to:-
- identify key business processes,
- decide the sequence in which these processes will be carried out,
- make sure that appropriate resources (people, plant, equipment, tools) are available, and
- plan, and where necessary, develop appropriate work methods needed to operate and control these processes (typically documented in Work Instructions / Safe Work Method Statements, Test Plans)
Below is a “generic” process map shows the sequence and relationship of the key business processes for a typical manufacturing organisation.
The processes listed under Product Realisation processes can easily be modified for organisations providing “services”
The processes listed under Product Realisation processes can easily be modified for organisations providing “services”
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