Document Actions
Feature Tour - Issue Tracking
Managing and responding to problems within your organisation is one of the key aspects of continuous improvement of your organisation as a whole.
The main screen of the Issue Tracker
The 1 minute summary
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manage quality, safety, maintenance and improvement requests
- improve customer relations and focus through tracking of customer reported non-conformances
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track progress of all issues via a simplified issue workflow (open -> in-progress -> complete -> verified and closed)
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subscribe to individual issues to be notified via automatic updates when issues are opened, updated or closed
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view visual summary reports to gauge overall system compliance trends and data
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take advantage of flexible organisation, cross-referencing and searching of issues
- share non-conformance data across sites, business units or your entire corporation
More Details
Don't let non-conformances be forgotten and remain unresolved. Managing
and responding to problems within your organisation is one of the key
aspects of continuous improvement
of your organisation as a whole.
Problems we have addressed ...
- do employees avoid reporting non-conformances due to the time and effort involved ?
- do non-conformances stay unresolved due to lack of visibility ?
- is it overly difficult to analyse your non-conformance data before review or auditing ?
Types of Issues you can manage with our Issue Tracker
The Tracker allows you to track both incoming issues and document corrective/preventive actions to the following types of issues:
- Product Non-conformances
- Corrective/Preventive Action Requests
- Customer Complaints
- Document Change/Create Requests
- Engineering/Specification/Design Changes
- Improvement Requests
- Maintenance Requests
- Quality Audit Findings
- Safety Issues
- Software Bugs
- Service Non-conformances
The Issue Tracker integrates tightly with these other Teams@work modules ...
- Document Manager - create Document Change Requests and easily link them to documents, drawings or pages
- Asset Manager - create Maintenance Requests and easily link them to Assets
- Contacts Manager - create Customer Complaints in the Tracker and easily link them to Customers
Screenshots
[ click image to view slideshow ]
Issues can be categorised and stored in one or more folders
